ProofAlarm — Support
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Contact
Something not covered below? Email proofalarm@gmail.com and we'll get back to you.
Third-party alarm apps depend on a few system settings to ring reliably. Find your platform below and check these, in order of how often they're the actual cause.
Third-party alarm apps depend on a few iOS settings to ring reliably. Check these, in order of how often they're the actual cause:
Force-quitting the app
Swiping ProofAlarm away in the app switcher can interrupt an in-progress mission. Avoid closing the app once an alarm is set — it doesn't need to stay open, but force-quitting it right as an alarm rings is the most common cause of a missed wake-up mission.
Notifications
Settings → ProofAlarm → Notifications should be on, with Sounds enabled. This gates the backup alert used if your main alarm is ever interrupted.
Background App Refresh
Settings → General → Background App Refresh → ProofAlarm should be on. Keeps the app ready to alert you even when it's not open.
Low Power Mode
Can delay alerts when it's on overnight — best left off, or make sure your phone is charging.
Ringtone & Alerts volume
Your alarm rings at this volume, not media volume. An accidental volume-down press during the day can silently weaken it overnight — check Settings → Sounds & Haptics.
Auto-Start
Not needed on iPhone — alarms run through iOS itself (AlarmKit), no separate setup required.
Android lets each manufacturer restrict background apps, and that is by far the biggest cause of a missed alarm. The app's own "Alarm might not ring" checklist in Settings flags whichever of these is missing on your device:
Battery optimisation
ProofAlarm must be excluded from battery optimisation. If it isn't, the system can delay the alarm or drop it entirely.
Display over other apps
This permission is what lets the mission screen appear by itself when the alarm fires. Without it you only get a notification, and the alarm can't take over the screen.
Notifications
Must be allowed, so the full-screen alarm can show on the lock screen.
Autostart
On Xiaomi, Huawei, Oppo, Vivo and some others this must be enabled. Without it the app cannot restart after a reboot, and any scheduled alarms are lost.
Xiaomi and HyperOS devices
Set ProofAlarm's battery saver to "No restrictions", and lock the app in the recents screen so the system doesn't clear it.
All of this is also available directly in the app — Settings → "Alarm Didn't Ring?"
ProofAlarm is sold as a subscription on iPhone and iPad only.
Manage or cancel your subscription anytime in your device Settings → [your name] → Subscriptions, or from within the app: Settings → Manage Subscription. If you believe you were charged in error, use Settings → Restore Purchases first, then contact us above if the issue persists — refunds themselves are issued by Apple under the App Store's own refund policy, not by us directly.
The Android app is free and has no purchases, so there is nothing to manage or cancel.